Most Common Questions!
If you can't find what you are looking for, please contact us on email@example.com and we will be more than happy to help you.
WHAT IS THE DELIVERY TIME & COST
The delivery times shown below are subject to change during our busy periods. Standard Delivery: Royal Mail Tracked, Delivered in 2 / 4 working days. Orders before 1PM. Free on orders over £50.00. Items that are not in stock may take up to 7 working days to arrive to us to be shipped onto you.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you can use our 'Guest Checkout' option if you would prefer not to set up an account with us, but we'll offer you the option of setting up a password when you confirm your order if you change your mind. All of your details will be saved securely in 'My Account' for you to amend at any time. If you need help registering your account, feel free to contact one of our Customer Service Team by email at firstname.lastname@example.org
HOW DO I MAKE A PURCHASE?
Once you've found the item(s) you'd like to buy, select the colour and size and select 'add to cart'. When you're ready to complete your order, click on the 'checkout' button to view your shopping bag. Here you'll be able to review your order before proceeding to the next step, where you can log in to the site if you have an account, or use the 'guest checkout' option. To place an order, we'll need your delivery and billing address. Once you've selected your delivery option and provided your payment details, click 'confirm order'. If you have any questions on this process, or have any difficulties placing an order, please contact us on email@example.com
HAS MY ORDER BEEN SENT YET?
When we dispatch your order, we will send an email to the address provided when placing the order (either your login email address or the address provided during a 'guest checkout'). If you haven't received this email after three working days of your order being placed, please contact our Customer Care Team by email at firstname.lastname@example.org
CAN I TRACK MY ORDER?
For orders being shipped to the UK mainland, you can view tracking information in the 'My Account' section. If your order hasn't arrived after 10 days, please contact our Customer Care Team by email at email@example.com